Privacy Policy

Introduction

At The Serene Coaching, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use and safeguard your data when you visit our website and  use our coaching services.

What is personal information?

Personal data is any information about a person which identifies them.

What type of personal information do we collect?

We may collect:

  • Personal identification information, e.g. your name, address and date of birth.

  • Contact information e.g. email address and telephone number.

  • Financial information e.g. payment details.

  • Preference information e.g. marketing and advertising preference.

How do we collect this information?

This data is collected when you interact with us through our website and when you send us correspondence.

How and why do we use this information?

In accordance to data protection law, your information is only used if we have a legal basis for doing so.

The personal information we collect is used for the following reasons:

  • To interact with you and provide services and marketing to you. Our legal basis for doing so is our legitimate interests or those of a third party. This includes taking any steps before entering into a contract with you.

  • To help us ensure that the website is operating effectively. Our legal basis for doing so is our legitimate interests or those of a third party.

  • To enable us to make and receive payments. Our legal basis for doing so is for the performance of any contract we have with you or to take steps before entering into a contract with you.

Marketing

We will send you promotional communications if you have:

  • requested information; or

  • purchased something from us

Although we will not do this if you have opted out of receiving marketing. 

The option to opt out is available by following the opt out links within any promotional material sent to you. 

If you opt out of receiving promotional communications, you will still receive essential communication relating to the services we are providing you. 

Do we share personal information?

We only share personal information with third party service providers where necessary. You can find a list of these providers on our website.

We will get your express consent before we share your data with any third party for their own marketing purposes.

Where we share your personal information, we only do this where we are satisfied that the third party will take appropriate steps to protect your information and its use is limited to eating on our instructions. 

We may need to share your personal information with legal and regulatory bodies if this is necessary for us to comply with the law or any applicable regulations. 

Information Security:

We do not transfer your personal information outside of the UK. 

We limit access to your personal information to only those employed by The Serene Coaching Ltd and other relevant third parties who need to know for business purposes, and they are subject to robust confidentiality obligations. 

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or alteration. Although no data transmission over the internet is entirely secure, we have taken the measure to ensure your data is stored in an encrypted drive. For information on how long we keep personal information, see our retention schedule at https://drive.proton.me/urls/HR237Y7GSG#0yYyj4KhVBSA.

Do we use Third Party links on our website? 

We take the security of your data seriously and have put in place appropriate measures to protect it.  

We may use third-party services that process your information on our behalf (e.g. payment processors). These third parties are required to handle your data securely and in compliance with applicable laws.

How long is the personal information kept for?

We only keep your personal information for as long as reasonably necessary to fulfil purposes for which it was collected.

We will keep the majority of your personal information for so long as you use any of our services or the website or until you withdraw your consent (where this is our legal basis for processing). 

We will only keep information about orders and payments for longer than this. We will keep this information for a period of 6 years after our relationship with you gas ended. 

Your legal rights

You have the following rights:

  • The right to be provided with a copy of your personal information that we hold.

  • The right to ask us to correct any personal data we hold about you. 

  • The right to ask us to delete your personal data in certain circumstances. 

  • The right to request that we restrict the processing of your personal information in certain circumstances. 

  • The right to request that we transfer your personal information to yourself or a third-party in certain circumstances.

  • The right to withdraw your consent to processing where this is the legal basis relied open by us. 

  • The right to object to the processing of your personal information for direct marketing purposes. 

  • The right to object to the processing of your personal information in certain circumstances where we are relying on a legitimate interest. 

For more information on these rights, you can visit the Information Commissioner’s Office website here.

How can you exercise your rights:
If you wish to exercise any of these rights, please contact us. You will not have to pay a fee to exercise your rights, but we may ned to request additional information from you before we can act. 

Usually, we will respond to legitimate requests to exercise these rights within one month; however, this can take longer if the request is complex. If ew think it will take longer, we will let you know.

You may update or request the deletion of your personal information by contacting us. We may retain certain data for legal or administrative purposes. For information on how long we keep personal information, see our retention schedule at https://drive.proton.me/urls/HR237Y7GSG#0yYyj4KhVBSA.

Keeping us up to date:

You must let us know if any personal information we hold about you is incorrect or out of date.

Changes to this Policy:

This policy gets reviewed and updated from regularly. Any revisions will be posted on our website. Please visit this page each time you visit.

Contacting us

Should you have any questions about this policy or with to exercise any of your rights, please contact us at hello@thesereenecoaching.com. 

Complaints 

We would appreciate you contacting us to allow us to attempt to resolve any complaints. However, you have the right to make a complaint to the Information Commissioner’s Officiate any time by visiting the complaints page here. 

By using our coaching services, you consent to the practices described in this policy. If you have any questions or concerns about this policy please contact us.